The Worst Tax Preparer Reviews

We were fairly new to the area and we looked for a local business to prepare our taxes as I like to support local businesses. Due to selling a house and other circumstances and time my husband wasn’t confident enough to prepare them himself. We were referred to Mrs. Keen through a colleague of my husbands who supposedly knew her and was very fond of her. I reached out to Mrs. Keen via e-mail and made an appointment that I had to change due to a corona scare and we had to quarantine. I was out of town for a while and came back to attend the appointment with my husband at Mrs. Keen. Upon arrival my husband had told me that his colleague and him went out to a local restaurant and he there made acquaintance with Mrs. Keen. During the dinner my husband said they made small talk like you do when you meet people for the first time. But after a while he said that Mrs. Keen had asked him some very personal and somewhat uncomfortable questions and normal ones like what he works and if he was married. She then started to get very close and touchy with him and tried to “hit” on him and my husband admitted to me that he liked the attention. She even had invited him to come to her house the next evening for dinner since she felt lonely like him and since her partner was not in the state. She also had gotten his phone number and had called my husband the same evening of them meeting in the Restaurant. I had checked the phone number she had used and to my surprise it was not the number listed on her Facebook page for her business. My husband (stupid him) went to the said dinner with Mrs. Keen and he explained to me he wished he would have never gone there. He apologized to me and asked for my forgiveness for what had happed at the evening and the following days with her. At the time my husband started conversing with her for a few days he had no clue that she was the tax preparer we were going to see. After he told me her name, I knew in an instant with whom he was with and I told him.

Ignored several emails sent and ended up messing up my taxes causing me to wait months for my tax return check that I desperately needed and provided no real solution or attempt to remedy the issue

Called to ask about getting tax help. Was told they were not taking new clients and was hung up on. Very rude.

Divorce atty provided funds to pay taxes for 2019 that was filed 6/2020 per Sanford..... does not show up on IRS.GOV website and most of all not paid. Office is no help and says the IRS is behind. Behind ? Sanford claims he forgot to put the taxpayers ID on the check to pay the taxes and the IRS sent him a letter stating that fact. Still not showing up on the IRS Website and will not provide me a copy of the cancelled check or the check he submit if it wasn't cancelled.

They filed my taxes incorrectly and it got rejected. Now they don't want to fix the problem. Nandram had his unprofessional daughter call me and instead of helping she was arguing with me on the phone. They are the worst, don't use me.

Will never use her again. Terrible communication. My taxes failed 5 times with her and wasn't even immediately communicated about! When I went over to go over the paperwork to send in to IRS she didn't even have my occupation correct on the forms. Makes me wonder what else was not accurate. Have not received my 2019 tax return at all to date. Couldn't get her help calling IRS, even tho she has access to communicate with them as my tax preparer! She also ignores texts when you try to get ahold of her.

Used her services for years. Last few years she has lost papers and information we provide. When checking on progress, Sue gets angry. Latest problem is with IRS concern. Have asked her to review letter and check why the taxes she prepared are being questioned. After MANY weeks of having IRS letter, and several phone calls to check on progress, Sue continues to forget. She lost the IRS letter and is upset that we are bothering her! Very unprofessional and horrible customer service!

Scammer. Don’t go here.

Unprofessional and lack of knowledge

Not recommended. Very unprofessional.

Jasmine Paige bedran filed my taxes without my consent she told me to go else where bc I went to her for a estimate and I told her she was very unprofessional and when I went to file my taxes she had already filed them and would not send me any of the documents I have did a misconduct on her thru the Irs and my taxes are on hold for this matter but she needs to be in jail after seeking she has actually taking someone hard earned money and it’s strange how she actually getting away with it and this is the irs we are talking bout like how can they not track her down if anyone wants to contact me regarding her I have a lot of info on her and more complaints are better than one give me a call 2569350459 she has to be stopped I have everything from the day it all started so it’s no way she can deny anything about what she did she need to be in the FEDS

Very unprofessional. Cussed at me multiple times for helping a family member, who is deaf, in regards to their questions on their filed tax paperwork, and possible incorrect filings made. Will not recommend this highly rude person to anyone.

Do not do business with this woman. She ruined my taxes and my wife for 2019 taxes and now we owe money and she does not respond to any of our calls and messages very unprofessional and charged us over $400 i advise you do not do business with this woman. She should not be in business

The woman (Mrs. Nobles) that runs this place did a sub par job and then lied. They reviewed our previous tax returns and we answered an extensive questionnaire and they still did our taxes incorrectly. She came downstairs in a night gown and barefoot asking us to excuse her as she had not gotten any sleep in 3 days. She talked about not being able to work the remote, her son's home schooling, being in the hospital multiple times, almost dying, cheating death and her new home she was having built. I had to redirect her back to talking about our taxes. I never suspected she would be cheating us! We explained our confusion over finding an honest tax preparer and she promised she would take care of us! Months later, when we got a letter from the government stating we had not filed our taxes, she said she would take care of it, but sent us no proof. We were only calling to set an appointment to file taxes for this year when we noticed she began ignoring our emails, calls and text messages. We went by her office and it was shut down. I finally caught her off guard by calling her late on the weekend and she accidentally answered. She was very rudely screening the call and when I told her who I was she started yelling at me. She said we did not pay her for her work. I told her she got our situation completely wrong and would not allow me to speak even though I listened to her. When I suggested she had us mixed up with someone else, she denied it. So I told her she must be just lying then, she hung up ! DO NOT USE MRS. NOBLES, you will REGRET IT!

Currently, my husband and I are frantically trying to get ahold of the IRS (which is an impossible feat during a Pandemic) because Atkinson Financial Services did not double check our account information for direct deposit and put in the wrong account number. Not only do we not know of or when we will get our tax return money, (which is over $5,000), we do not know if or when we will receive our stimulus check which is also thousands of dollars. That's thousands of dollars lost because of a mistake they made, a service we paid them to do and now we have to deal with the consequences. We have two kids, one with special needs who just had a $2,000 MRI today. We are devastated. Needless to say, we will not be returning to Atkinson Financial Services.

I have filed my taxes with Natalie before and she was on top of things. If I had a question, she’d respond quickly and professionally and would always be polite. This year was completely different. I had to call, email and text about half a dozen times to get a response - from her assistant. Finally when I did get in touch with her, she invited me to send everything I was going to file taxes with. This was around the beginning of February. It is now mid-March and unfortunately my taxes are still not done. I try to call, no answer, to text, no response. Finally when she does respond she says that my taxes are ready to be filed. I wanted to get a glimpse of what they looked like before I file them so I her to send it to my email or text me, whichever is better for her. She says she will get it to me ASAP. That was yesterday, still nothing. I gave her until 12 noon today and nothing. Tried to call and text, still nothing. Now I have to find someone to do my taxes last minute before the deadline. Please don’t waste your time filing with Natalie. She used to be great, now you’re just a number, if you’re important enough for her to get back to she might, or not. You’ve been warned.

I WISH I COULD GIVE HIM ZERO AT THIS POINT I AM BEYOND FRUSTRATED. HE SHOULD NOT BE FILING NO ONE TAXES. IF "IT IS ONLY ABOUT THE MONEY" WAS A PERSON THEN YOU HAVE IT. THIS GUY IS STRAIGHT UNPROFESSIONAL, UNRESPONSIVE AND UNRELIABLE. IN TAX SEASON HE WILL BE AVAILABLE TO FILE AND AS SOON AS THATS DONE THERE IS NO WAY TO GET HOLD OF HIM IF YOU NEED ANY OTHER INFORMATION. HE WONT ANSWER YOUR CALLS NOR TEXTS NOR EMAILS. THIS DUDE MADE MY FIANCÉE PAID THOUSANDS BACK TO THE IRS LAST YEAR BECAUSE OF HIS MISTAKES STAY AWAY !!!!! EDMOND SEND US OUR DOCUMENTS ASAP!!!!

She was terrible! She messed my taxes up horribly and because of this I have to wait even longer. She had to keep asking for help didn’t have a clue what she was doing! If it has a option to choose no stars on her rating I would have done it she doesn’t deserve one star.

I contacted Mr Isnel on 07/15/2020 for my 2019 taxes. Because it was almost the deadline to file I made sure he could do it in time and he assured me he could. He then asked me for all needed information, which I provided. I thought he submitted my return on 07/17/20, but he informed me that he filed for an extension, which is understandable, and it was approved. He assured me he would submit my return on 07/20/20, and this is when I received copies of the form I thought was sent to IRS. I then contacted IRS a few days later to work on payment arrangements. They could not see my 2019 return, but both the agent and myself assumed it was just too soon. I regularly checked my IRS account and never saw updated information for my 2019 taxes. I tried calling Mr Isnel who assured me everything was fine. Fast forward fo December 07/2020 I started getting really worried because it was just too long for my information to not be showing on my IRS account. I get into my account and it says the due date for my 2019 passed. I sent Mr. Isnel a screenshot and he said I must be in the wrong website, which is ridiculous. From that day until the beginning of February 2021 he has been assuring me that everything was fine and IRS had issues, which was true, so I trusted him. However I asked for a better proof that my taxes were submitted, and he told me it will send it to me, but never did. This is when I started to get really suspicious. On 02/23/2021 I logged into my IRS account once more, and surprise surprise my 2019 tax return is showing, but with 02/10/2021 as a receiving. I texted Mr. Isnel to get an explanation because I KNOW, from filing my taxes myself since 2011, that it does not take 8 MONTHS for IRS to reveive taxes return. I got a very condescending text in reply. All he needed to do was check when I was reaching out during all these months and recognize his mistakes. Because of this man's shady ways I am out of the $175 I paid him and IRS charged me a fee of $562.14 for failure to file my taxes. I should not be the one responsible for this charge and this man should not even be able to be in this profession. He was trying to take advantage of the fact that he thought I did not know anything about taxes. I cannot imagine how many people were fooled by Isnel. Do not trust him at all. His ways and responses are disgusting and I am reporting him to IRS.

This person is EXTREMELY UNPROFESSIONAL while I was over the road driver she was supposed to be doing my taxes which took her over 2 month's to get done n mid way thru she decides to take off to the Bahamas for a 2 week vacation leaving me n my taxes in limbo n completely unreachable she came from tulsa, ok where she was with a tax firm n was fired from that I can see why she's very UNPROFESSIONAL n charges way to much for what lvl of work she does when she decides to do it trust me you can do much better you can do much worse going with her