Client Reviews of Richmond Simmons

It seems that Eddie and his son are a bit overwhelmed with the amount of customers they’re receiving because they are not able to follow through. I’ve sat down and worked with both of them and was not pleased. I was just told at the beginning of this year that my 2017-2018 taxes were never submitted (they forgot to press send). My 2019 tax returns I have yet to receive along with the previous years. I haven’t received information on how long it will take I requested copies and received partial information, not all of it. When I request for the information I am being ignored. They do not answer the phone and they answer text messages when it’s convenient for them. Instead of telling people that they are not able to provide the service they act as if they can and then become frustrated and overwhelmed when you are asking questions. I have been calling and texting Eddie Jr. since July about my taxes and he has ignored me completely. I literally have to keep sending messages and or calls and now October I finally get a response. I wouldn’t recommend anyone to continue to go to and or work with them with this type of service. I have family who has received this same kind of service from their tax company and I will have them write their reviews as well.

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