Client Reviews of Elizabeth P. Santos

I have never deal with such incompetency from an established company in my entire life. I chose this place to do my taxes this year after reading their online reviews, and I am just blown away by the lack of service that I received. I scheduled an appointment in early February, and was matched with one of their staff, Liz. Liz sat down with me and we went over everything that needed to be done to file my personal tax return, as well as my business tax return for 2020. I coordinated with my bookkeeper to collect any files and records that Liz had requested. For the past four months I have been trying to get ahold of Liz, both through the office phone number and her email that she had provided me with. I have received little response from her since February. The last time I finally got through to someone in the Milford office, they explained to me that they were still wrapping up a lot of peoples faces and they were running late and were a little unorganized. They told me that I would probably have to scramble to find a new form to handle my accounts. WHAT?! Taxes were due in less than a week when they informed me of this, and I had been leaving them messages week after week to make sure that Liz had filed my taxes. I am so appalled at the position that this office has put me in. My taxes are not being filed this year and it is entirely 100% Milford H&R Block’s fault. BEWARE. Do not use this office and do not take into consideration their seemingly glowing reviews, like I did. Clearly a lot has changed at this location over the past year, and they are incapable of even the simplest tasks. Using this office was one of the biggest mistakes I have ever made, and that is no understatement.

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