Client Reviews of Frank Lucas

It's extremely difficult to contact this office when you need them. They are just interested in filing your tax and take their cut from your Federal refund. I was told that I'll be charged $399 for the tax filing but they took $557 from my Federal Refund. I need to speak to someone to find exact amount of my NJ state tax so I can check the status online but after calling saveral times and texiting and even emailing noone bothered to contact me. Very very unprofessional of them and dishonest. They should tell customer exact amount of their tax refund and the amount they are going to charge but they are not very clear about it. It was the last time I ever filed my taxes with them. Good Bye Frank, Jackie and Winson. Thanks for Your not so great customer service.

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