Client Reviews of Diane G. Kozuch, EA

If I could give zero stars I would. I have never dealt with such an unprofessional person. Diane refused to return my phone calls and even threatened to call the police on me if I showed up at her office. What professional person does that! All I wanted was an amendment to my taxes that she had already filed for me. Save yourself a lot of time and aggravation and take your business elsewhere. I wouldn’t recommend her to my worst enemy!

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I’m having The same problem with her exactly some thing is fishy Having IRS problems not filing correctly and not responding to the matter ignoring the matter and telling me everything is taken care of and months without a response

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Short story: Unprofessional. Sometimes weeks without responses, and then rude when she would respond. 8 months filled with excuses and neglect followed by telling me she will not be completing my taxes and leaving me with little time to find someone else before the deadline. Long Story: Diane Kozuck agreed in April to do my taxes. She filed me an extension claiming she couldn't have it done before the April 18 deadline because she was so busy (Fine. I am a single woman with no property, but fine it happens. she'll have them done a week or two after, I assumed.) Diane then spent around 8 months of my life leading me on to believe my taxes were "almost done", "will be done by the end of the weekend", "No later than X date". After each timeframe stated in emails, she gave me an excuse as to why they weren't done (and that is if I could get an answer out of her at all, I would go literally WEEKS without hearing from her). 8 months into waiting for her to finish something that should take no more than a few hours, Diane tells me she has no guarantee she'll finalize my return or get paid for her "service" (assuming because she could tell I was upset? god forbid a client politely asks you to please respond with an overdue update) so she quit and said she won't be filing my taxes for me. That is putting it short, her email was rude and clearly emotional as they had been in the past and for no reason. She made excuses for 8 months and then gave up. I was courteous and gave her the benefit of the doubt with the constant personal life and software issue excuses she provided (at least 5 different excuses I counted and each I was patient and understanding about), but when you're clearly working with other clients and those excuses don't affect your work with them, it's pretty evident something is fishy. You can't lie and coverup your faults when it's well documented in emails. Please don't waste your time or money on "services" of Diane Kozuch.

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