Client Reviews of Paula Marques

As a Senior Tax Advisor for H&R Block covering the Rockville, MD. area I relied on Ms. Marques to conduct a secondary review of my taxes, done by another tax pro in the office. I felt as though the return did not accurately reflect what I had owed. I requested a review on June 30th and did not receive a call from her until July 9th. During the call, she stated she would have a response to me NLT the Monday before tax filing deadline. While I understood the complications and strain that COVID has placed on all forms of businesses (and especially tax preparers at tax time), the tax deadline bared down on me and my family, and her lack of care for clientele may have cost me a significant amount of money. I had wanted to ensure they were prepared correctly and relied on her to assist me with that. As a result; I am having my taxes reviewed by an independent accountant after the fact, will no longer have my taxes prepared by H&R Block after over a decade of good service by them, and will seek recourse should the independent firm find significant discrepancies.

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