Client Reviews of Susan W. Gamboa

WORST EXPERIENCE EVER!!!!!! I have to say that I should have known better. There were clues in the beginning. She was extremely unorganized and very unprofessional. She was taking personal phone calls from her husband/boyfriend while doing my taxes. I would set up a time to meet with her and she wouldn't be there. Then she would come in with a ton of excuses. No wonder why there were multiple errors and as a result, I am being audited. I tried time and time again to have her rectify the problem. (I have documented proof, emails and texts of all of this) I kept asking her to call the IRS and speak to them regarding this matter especially since she prepared my return and was supposed to be the professional, that's what I paid her for. She kept giving me the wrong paperwork to send to the IRS, would blame them for getting it wrong. It was evident that she was in WAY over her head. Here I am now, a full year later still dealing with this problem. I ended up hiring a REAL CPA to try and make sense of what she did. He says she made a laundry list of errors and he doesn't understand why she made them. Of course hiring an accountant is going to cost me even more money. I emailed her a couple of weeks ago and asked her to refund me the money I paid her because I was dissatisfied and because I now had to hire someone else to fix her problems. Here was her response: "You gave me a wrong paper and it is my mistake It is not about the money And you admitted you gave me a wrong paper I will pass your e mail to my business attorney and insurance with all the time input with all the phone calls and all the work I did As well as the copy of your receipt of what you had provided me It is a shame how people think So yes I work for free for you honey I will have my legal department also take care" Sent from my iPhone First of all, I have NO idea what she's talking about when she says that I admitted I gave her the wrong paper. Maybe she's confusing me with another unhappy client. After being at her office multiple times, I noticed that she has a ridiculous amount of turnover with employees. The employees had to apologize consistently for me having to deal with her and for them having to lie for her. That explains why she goes through employees. All in all, WORST experience I have ever had. Stay FAR, FAR away from this business. Do yourself a favor and do your taxes with a REAL accountant or use TurboTax, it would cost you a hell of a lot less money and stress!